Terms & Conditions
1. Introduction
Welcome to Zeeshan Oriental Rugs. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
2. About Us
Zeeshan Oriental Rugs is a handmade rug brand based in Bhadohi, Uttar Pradesh, India — the historic heart of handmade carpets. We craft and sell hand-knotted rugs worldwide.
📧 Email: zeeshanorientalrugs@gmail.com
📞 WhatsApp: +91 73989 33865
📍 Address: Bhadohi, Uttar Pradesh 221401, India
3. Eligibility
By using our website, you confirm that:
-
You are at least 18 years old, or have permission from a parent/guardian
-
You have the legal capacity to enter into a binding contract
-
All information you provide is accurate and complete
4. Products & Descriptions
Handmade Nature:
-
All our rugs are 100% handmade by artisans in Bhadohi, India
-
Slight variations in color, size, texture, and pattern are natural characteristics of handmade products — not defects
-
Photos on our website are as accurate as possible, but actual colors may vary due to screen settings and lighting
Pricing:
-
All prices are listed in the currency shown at checkout
-
Prices are subject to change without notice
-
We reserve the right to correct pricing errors
Availability:
-
All products are subject to availability
-
If a rug becomes unavailable after your order, we will notify you and offer a refund or alternative
5. Orders & Acceptance
Order Confirmation:
-
Your order is an offer to purchase — it is not accepted until we confirm it via email
-
We reserve the right to refuse or cancel any order
Payment:
-
Full payment is required for ready-made rugs
-
A 50% advance is required for custom orders, with the balance due before shipping
-
Payments are processed via secure third-party providers (Stripe, PayPal, Shopify Payments)
Custom Orders:
-
Custom rugs are made specifically to your specifications
-
Once production begins, custom orders cannot be cancelled
-
The 50% advance is non-refundable if production has started
6. Shipping
-
We offer FREE worldwide shipping on all orders
-
Delivery timelines vary by destination (see our Shipping Policy for details)
-
Import duties, taxes, and customs fees are the buyer's responsibility
For full shipping details, please refer to our Shipping Policy.
7. Returns & Refunds
-
Ready-made rugs: Returnable within 7–14 days (conditions apply)
-
Custom-made rugs: Non-returnable, as they are made to order
-
Damaged/wrong items: Contact us within 48 hours for a full refund or replacement
For full return details, please refer to our Return & Refund Policy.
8. Intellectual Property
All content on this website — including:
-
Images, photos, and videos
-
Text, descriptions, and graphics
-
Logos, trademarks, and brand names
-
Website design and code
is the intellectual property of Zeeshan Oriental Rugs and is protected by copyright and trademark laws.
You may not:
-
Copy, reproduce, or republish any content without written permission
-
Use our images or content for commercial purposes
-
Claim our designs as your own
9. User Conduct
By using our website, you agree not to:
-
Violate any applicable laws or regulations
-
Submit false, misleading, or fraudulent information
-
Attempt to hack, disrupt, or damage the website
-
Use the website for any unlawful purpose
-
Post abusive, defamatory, or offensive content
We reserve the right to terminate access for violations.
10. Reviews & User Content
If you submit reviews, photos, or other content:
-
You grant us a non-exclusive, royalty-free license to use it
-
You confirm the content is your own and does not violate any third-party rights
-
We reserve the right to remove or edit content at our discretion
-
We do not pay for unsolicited content
11. Limitation of Liability
To the maximum extent permitted by law:
-
Zeeshan Oriental Rugs is not liable for any indirect, incidental, or consequential damages
-
Our total liability for any claim is limited to the amount you paid for the product
-
We are not responsible for delays caused by customs, weather, or courier issues
-
We are not responsible for misuse of our products by customers
12. Indemnification
You agree to indemnify and hold harmless Zeeshan Oriental Rugs, its owners, employees, and partners from any claims, damages, or expenses arising from:
-
Your violation of these Terms
-
Your misuse of our website or products
-
Your violation of any third-party rights
13. Third-Party Links
Our website may contain links to third-party sites (social media, payment providers, couriers, etc.). We are not responsible for their content or practices. Please review their terms separately.
14. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Uttar Pradesh, India.
For international customers, we encourage amicable resolution before pursuing legal action.
15. Dispute Resolution
If a dispute arises:
-
Contact us first at
zeeshanorientalrugs@gmail.com -
We will attempt to resolve the issue within 14 business days
-
If unresolved, disputes will be subject to the jurisdiction of courts in Uttar Pradesh, India
16. Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated Terms.
17. Severability
If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
18. Contact Us
For any questions about these Terms & Conditions:
📧 Email: zeeshanorientalrugs@gmail.com
📞 WhatsApp: +91 73989 33865
🕐 Response Time: Within 24 hours (Mon–Sat, 10 AM – 7 PM IST)
📍 Address: Ghosia Aurai Bhadohi uttar pradesh India 221301
