Shipping Policy

1. Our Shipping Promise

At Zeeshan Oriental Rugs, we believe beautiful craftsmanship should reach you without extra cost. That's why we offer FREE worldwide shipping on every order — no minimums, no hidden fees, no exceptions.

Whether you order a ready-made rug or a custom piece, delivery is on us.

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2. Order Processing Time

Ready-Made Rugs:

• Dispatched within 2–3 business days of order confirmation

Custom-Made Rugs:

• Production begins after order confirmation

• Weaving time: 60–120 days depending on size and complexity

• You'll receive photo updates during production

• Shipping occurs after your final approval

Custom Size Orders:

• Same timeline as custom-made rugs (60–120 days)

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3. Free Worldwide Shipping

Yes — shipping is free for every order, everywhere in the world.

Note: Delivery times are estimates and may vary due to customs or courier conditions.

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4. Order Tracking

Once your rug is dispatched:

• You'll receive a tracking number via email and WhatsApp

• Track your shipment in real-time

• Custom orders include production update photos

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5. Packaging

Every rug is carefully prepared for safe transit:

• Rolled tightly and wrapped in protective layers

• Encased in weather-resistant packaging

• Includes care instructions and certificate of authenticity

• Eco-friendly materials — recycled paper, reusable cotton bags, no plastic wherever possible

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6. Customs, Duties & Taxes

For International Orders:

• Import duties, taxes, and customs fees are the buyer's responsibility

• These are determined by your country's customs authority

• We cannot predict or calculate these charges in advance

Important: If you refuse to pay customs fees and the rug is returned, we are not responsible for the return shipping cost.

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7. Damaged or Lost Shipments

If your rug arrives damaged:

1. Take photos of the packaging and rug

2. Contact us within 48 hours with your order number

3. We'll arrange a free replacement or full refund

If your shipment is lost:

1. Contact us if tracking hasn't updated in 7 days

2. We'll investigate with the courier

3. If confirmed lost — free replacement or full refund

We cover all costs for damaged or lost shipments.

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8. Address Accuracy

Please ensure your shipping address is accurate and complete:

• Include apartment/suite numbers

• Provide a contact number for the courier

• Double-check postal codes

If a shipment is returned due to an incorrect address:

• Reshipping costs are borne by the customer

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9. Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to:

• Customs clearance procedures

• Weather conditions

• Courier operational delays

• Peak holiday seasons

We'll keep you informed and assist wherever possible.

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10. Contact Us

For any shipping-related questions:

📧 Email: zeeshanorientalrugs@gmail.com
📞 WhatsApp: +91 73989 33865
🕐 Response Time: Within 24 hours (Mon–Sat, 10 AM – 7 PM IST)
📍 Address: Ghosia Aurai Bhadohi uttar pradesh India 221301

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11. Policy Updates

We may update this policy at any time. Changes will be posted here with a revised "Last Updated" date.