Privacy Policy
1. Introduction
At Zeeshan Oriental Rugs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or make a purchase from us.
By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information:
Personal Information You Provide:
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Name, email address, phone number
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Shipping and billing address
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Payment information (processed securely via third-party providers)
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Order details and communication history
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Custom rug specifications (size, color, material preferences)
Information Automatically Collected:
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IP address, browser type, device information
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Pages visited, time spent, and referral source
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Cookies and similar tracking technologies
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Shopping cart and browsing behavior on our site
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate about your order status, shipping, and delivery
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Respond to your inquiries and provide customer support
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Send promotional emails and offers (only if you opt in)
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Improve our website, products, and services
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Prevent fraud and ensure website security
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Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with:
Service Providers:
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Payment processors (Stripe, PayPal, Shopify Payments)
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Shipping and logistics partners (DHL, FedEx, India Post)
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Email marketing platforms
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Website analytics providers (Google Analytics, Shopify Analytics)
Legal Requirements:
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When required by law, court order, or government authority
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To protect our rights, property, or safety
Business Transfers:
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In the event of a merger, acquisition, or sale of assets
5. Cookies & Tracking Technologies
We use cookies to:
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Remember your cart and preferences
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Analyze website traffic and behavior
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Personalize your shopping experience
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Show relevant ads on third-party platforms
You can disable cookies in your browser settings, but this may affect website functionality.
6. Payment Security
All payments are processed through secure, PCI-compliant third-party providers. We do not store your credit card details on our servers.
For custom orders, we may collect advance payment information via secure channels only.
7. Data Retention
We retain your personal information for as long as necessary to:
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Fulfill your orders and provide customer support
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Comply with legal, tax, and accounting requirements
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Resolve disputes and enforce agreements
When no longer needed, your data is securely deleted.
8. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Correct inaccurate or incomplete data
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Delete your personal information (subject to legal obligations)
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Opt out of marketing communications
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Withdraw consent for data processing
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Request data portability
To exercise these rights, email us at zeeshanorientalrugs@gmail.com.
9. International Data Transfers
Our website is hosted on Shopify, and we work with service providers globally. Your data may be transferred to and processed in countries outside your own, including India and the United States.
We take steps to ensure your data receives adequate protection in accordance with applicable laws.
10. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party sites (social media, payment providers, etc.). We are not responsible for their privacy practices. Please review their policies separately.
12. Marketing Communications
If you subscribe to our newsletter or opt in to marketing:
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You will receive promotional emails about new rugs, offers, and updates
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You can unsubscribe anytime via the link in the email
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We comply with CAN-SPAM and GDPR regulations
13. Data Security
We use industry-standard security measures to protect your data:
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SSL encryption on all pages
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Secure payment gateways
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Restricted access to personal data
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Regular security monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
14. GDPR Compliance (For EU Customers)
If you are located in the European Union, you have additional rights under GDPR:
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Right to lodge a complaint with a supervisory authority
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Right to object to processing
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Right to restrict processing
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Right to data portability
To exercise these rights, contact us at zeeshanorientalrugs@gmail.com.
15. CCPA Compliance (For California Customers)
If you are a California resident, you have the right to:
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Know what personal information we collect and how it's used
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Request deletion of your personal information
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Opt out of the sale of personal information (we do not sell your data)
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Non-discrimination for exercising your rights
16. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.
17. Contact Us
For any privacy-related questions or concerns, please reach out:
📧 Email: zeeshanorientalrugs@gmail.com
📞 WhatsApp: +91 73989 33865
📍 Address: Ghosia Aurai Bhadohi uttar pradesh India 221301
🕐 Response Time: Within 24 hours (Mon–Sat, 10 AM – 7 PM IST)
